Giggle - The Organic Monkey Plush That Stunk

Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Update by user Feb 11, 2016

Received a return for the amount of the plush toy, but not the return shipping. Definitely will not recommend company to friends.

When their packaging causes the problem, they should pay return shipping. It's good business for all parties involved.

Original review posted by user Feb 03, 2016

Organic monkey plush toy was ordered from Giggle for an individual who suffers from allergies. Giggle sent the plush toy in a box filled with paper that had a chemical smell to it, and did not put the plush toy in plastic wrap. As a result the plush toy smells like chemicals, defeating the purpose of ordering organic in the first place.

What's worse, the individual the organic plush monkey was ordered for had a severe allergic reaction including hives and her throat closing in. Giggle could care less what happened and made us pay return shipping to send it back to get a refund. We are now out $34.24 because Giggle, with nothing to show for it.

I would not order from this company again and do not recommend them

Reason of review: Damaged or defective.

I liked: Large selection of products, Carries organic plush.

I didn't like: Shipping techniques, Customer service, Uncaring customer service, Allergy to product packaging.

Company wrote 0 private or public responses to the review from Feb 03, 2016.

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